Scammers Are Targeting Grandparents

Outsmart the Scammers Who Expect You to Be Fooled

Imagine getting a call in the middle of the night from someone claiming to be your grandchild, panicked and in trouble. They say they’ve been in an accident or arrested—and they desperately need money. Your heart races. You’d do anything to help. That’s exactly what scammers are counting on.

The Federal Communications Commission (FCC) has recently issued a warning about a rise in what's known as the “grandparent scam”—a sneaky and heartless scheme targeting older adults with urgent, emotional phone calls meant to trick them into sending money.

What Is the Grandparent Scam?

These scams usually start with a phone call from someone pretending to be your grandchild (or another close relative). They’ll say they’re in trouble—maybe stuck in jail or in a hospital—and they need money fast for bail, legal fees, or emergency expenses.

To make things even more convincing, they may hand the phone off to someone pretending to be a lawyer or a police officer. And they’ll likely ask you not to tell anyone—saying it’s a “private” or “sensitive” situation.

That sense of urgency is key to the scam. It’s meant to bypass your instinct to double-check and make you act fast—before you have time to think it through or talk to someone else.

Why It Works—and Why It’s Dangerous

These calls often come late at night or early in the morning, when you’re more likely to be caught off guard. The scammer might not even say who they are—just “Grandma, it’s me”—and hope you fill in the blank for them. From there, they use that information to sound more convincing.

Some victims have been asked to send money via wire transfer, cryptocurrency, gift cards, or even in cash via courier—all methods that are difficult or impossible to trace or reverse. According to the FCC, scammers using this method have stolen tens of millions of dollars from seniors across the U.S.

Watch for These Warning Signs

If you or someone you love receives a call like this, here are some red flags that it could be a scam:

High pressure and urgency – You’re told to act immediately
Vague or strange details – They may not identify themselves clearly, or hope you’ll say the grandchild’s name for them
Unverifiable location or story – They say they’re in jail overseas or in a place where you can’t easily check on them
Unusual payment requests – Gift cards, Bitcoin, wire transfers, or cash deliveries
Calls at odd hours – Scammers try to catch you when you’re less alert

What To Do If You Get a Suspicious Call

If something doesn’t feel right, trust your gut. Here’s what you can do to stay safe:

Hang up and verify – Call your grandchild or their parent using a phone number you know is theirs
Talk to someone you trust – A second opinion from a friend or family member can make all the difference
Don’t rely on caller ID – Scammers often “spoof” numbers to make it look like someone you know is calling
Block the number – Use your phone’s settings to block suspicious calls
Report the scam – Contact the National Elder Fraud Hotline at 833-FRAUD-11 and file a complaint with the FCC

What If You’ve Already Sent Money?

First of all, don’t panic—and know that you’re not alone. Scammers are incredibly convincing, and even smart, cautious people have been tricked.

Here’s what to do:

Call your bank or payment service right away – They may be able to stop or reverse the transaction if it's recent
Report it – Contact the FCC, your local police, and the FBI’s Internet Crime Complaint Center at ic3.gov
Let your family know – They can help protect you and others from future attempts

Help Protect Others, Too

The more people know about this scam, the harder it becomes for criminals to succeed. Please share this information with friends, neighbors, and especially your older loved ones. A quick conversation now could prevent a heartache later.

And remember—if you ever get a call like this and aren’t sure what to do, don’t rush. Take a breath, hang up, and check in with someone you trust. Real family emergencies don’t come with secret demands or payments via gift cards.

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Senior looking concerned while answering a suspicious phone call

Medicare Scam Calls and Fake Agents Are Getting Harder to Spot

September 16, 2026

Who's Really on the Other End of That Medicare Call? The phone rings. The voice on the other end says your name, your age, and your address. It sounds official. It may even sound friendly. And within a minute, you are being asked to confirm your Medicare number. What do you do? Complaints about Medicare-related scam calls have climbed sharply over the past year. Reports to the Better Business Bureau indicate that these kinds of calls remain a major concern for people Medicare. Some have even described getting dozens of these calls in a single day. Enrollment season tends to make it worse, because legitimate outreach picks up at the same time criminals do. Here is how these calls tend to sound, and how to protect yourself. The Three Pitches You Are Most Likely to Hear Many Medicare scam calls follow similar scripts. Once you recognize a few key patterns, the calls lose a lot of their power. "You qualify for extra benefits" A recorded voice says it is reaching out to make sure you receive unclaimed Medicare benefits. The recording asks whether you have Part A and Part B, then transfers you to a live person. The real goal is either to get your personal information or to switch you to a plan you did not ask for. "Your card is expiring" The caller warns that your Medicare card is about to expire, or that your coverage could be interrupted unless you verify a few details. Fear and urgency are the strategy here. If you hand over your Medicare number or Social Security number, criminals can use it to steal your identity or bill you for services you never received. "Something free is on the way" Free braces. Free hearing aids. Free gift cards or a free smartphone. The offered gift is bait. One woman in Texas received a large box of orthopedic braces she never ordered, and later learned Medicare had been billed more than $700 for them. Her secondary insurer was charged as well, and additional claims were filed for supplies she never requested. Fraudulent claims can also leave inaccurate information in your medical records, including diagnoses for conditions you do not have. Fake Agents Are Part of the Problem Not every scammer sounds like a robot. Some present themselves as licensed insurance agents. They may reference a well-known carrier, quote a plan name, or offer to walk you through your options right now over the phone. A few things a real agent will not do: • Pressure you to decide something during a first call • Refuse to give you a full name, license number, or office phone number • Ask you to pay by gift card, wire transfer, or a payment app • Tell you that you must act today or lose your coverage • Show up at your door uninvited to sell you a plan Verifying an agent is simpler than most people expect. Ask for their name and license number, then hang up and call the agency's main office number yourself. You can also check the license with your state Department of Insurance. Anyone who is legitimate will not mind you doing this; they know you need to be careful. Habits That Keep You Safe • Treat unexpected Medicare calls with skepticism, even friendly ones • Never give your Medicare number, Social Security number, or bank details to someone who called you • Remember that Medicare generally reaches out by mail first and does not call to ask for your Medicare number or banking information • Hang up on anyone who pressures you or claims your coverage is at risk • Read your Medicare Summary Notices and Explanation of Benefits statements and look for charges you do not recognize • Report anything unfamiliar right away Hanging up may feel rude, but it is the single most effective thing you can do. If You Think You Already Shared Something You Shouldn't Have Act quickly, but do not panic. Write down what you shared and when. Review your recent statements. Then report it. You can contact the Senior Medicare Patrol program in your state, call 1-800-MEDICARE, or file a report with the Federal Trade Commission at ReportFraud.ftc.gov. The Easiest Defense Is a Person You Already Know Scam calls work because they catch people on their own and unsure. Having a licensed agent you already trust means you have someone in your corner. You have a number you can call to ask whether an offer is real before you respond to it. If you have questions about a call you received, or you want a second set of eyes on your current coverage, reach out to our office. We are here to help you!